HostPEI Privacy Policy

Last updated: November 13, 2026

HostPEI respects your privacy. This policy explains what personal information we collect, why, and how we protect it, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. What we collect

Account and contact details: your name, business name, email address, phone number and mailing address.
Billing information: invoices, payment history and payment method details. Card payments are handled by Stripe, so we never see or store your full card number. For Interac e-Transfers, we keep the sender name and reference you provide.
Domain registration details: registrant contact information required by the registry (for example CIRA for .ca domains) and our registrar partners.
Support records: tickets, emails and notes from calls, so we can help you and keep a history of your requests.
Technical information: IP addresses, sign-in times, browser details, and server logs created when you use our client area or websites hosted with us. We use these for security, fraud prevention and troubleshooting.
Website data you host with us: the files, databases and emails in your hosting account belong to you. We only access them as needed to provide, secure or support the service, or when you ask us to.

2. How we use it

to set up, provide, bill for and support your services;
to register and manage your domains;
to send service messages, such as invoices, renewal reminders, security alerts and maintenance notices;
to protect our systems, prevent fraud and abuse, and meet legal and tax obligations.

We do not sell your personal information. We send marketing emails only if you have agreed to receive them, and you can unsubscribe at any time.

3. Who we share it with

We share information only as needed to provide the Services, with:

Stripe (payment processing);
domain registrars and registries (such as CIRA and our registrar partners) for domain registrations;
our hosting and infrastructure providers, and Let's Encrypt for SSL certificates;
Google, only if you choose to sign in with Google;
authorities, when required by law or a valid legal order.

Our hosting servers, and the websites, emails and client data stored on them, are located in Canada. Some of the providers above (for example Stripe and Google) may process information outside Canada, such as in the United States, where it may be subject to local laws.

4. Cookies

Our client area uses only essential cookies, to keep you signed in and to secure your session. We do not use analytics, tracking or advertising cookies.

5. How long we keep it

Account and billing records: as long as your account is active, plus the period required for tax and accounting purposes (generally 6 years in Canada).
Support tickets: while your account is active, then deleted or anonymized.
Hosting data (website files, databases and email): deleted when a cancellation takes effect, as described in our Terms of Service.

6. Security

We use reasonable safeguards to protect your information, including encrypted connections (HTTPS), encrypted storage of sensitive settings, access limited to staff who need it, optional two-factor sign-in, and regular backups. No system is perfectly secure, but if a breach affects your information, we will notify you and the Privacy Commissioner of Canada as the law requires.

7. Your rights

You may ask to see, correct or delete the personal information we hold about you, or withdraw your consent to optional uses such as marketing. Some information must be kept for legal or billing reasons. To make a request, email support@hostpei.ca. We will respond within 30 days.

8. Contact and complaints

Privacy questions: HostPEI, 6 Royalty Rd., Charlottetown, PE C1E 1T8 | support@hostpei.ca | (902) 213-8844. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).

9. Changes

We may update this policy and will post the new version here, with the date at the top. We will email you about any significant changes.