Register Sign in

HostPEI Terms and Conditions

Last updated: November 13, 2026

These Terms of Service ("Terms") apply to every service provided by HostPEI ("HostPEI", "we", "us"), located at 6 Royalty Rd., Charlottetown, Prince Edward Island, C1E 1T8, to you ("you", the "Client"). By ordering, paying for or using a service, you agree to these Terms and to our Privacy Policy.

1. Services

We provide web hosting (managed, shared and reseller), domain name registration and management, website design, and website management or maintenance plans (the "Services"). The features and limits of each plan (storage, websites, email accounts and similar) are those shown on the order page or in your quote at the time you order.

2. Your account

  • You must be at least 18 years old (or the age of majority in your province) and give accurate contact and billing details. Keep them up to date.
  • You are responsible for everything done through your account, and for keeping your passwords safe. Turn on two-factor sign-in where it's offered.
  • Tell us right away at support@hostpei.ca if you think someone else has accessed your account.

3. Billing and payment

  • Currency and tax. Prices are in Canadian dollars (CAD) unless stated otherwise. We do not currently add sales tax (HST/GST) to our invoices, so the price shown is the amount you pay.
  • Recurring billing. Services renew automatically for the same term (monthly or yearly) until cancelled. We issue renewal invoices about 14 days before the due date, and they are due on the date shown on the invoice.
  • Payment methods. We accept credit and debit cards through Stripe, and Interac e-Transfer to payments@hostpei.ca. Include your invoice number in the e-Transfer message. If you save a card, you authorize us to charge it for renewal invoices on their due date.
  • Late payment. We send a reminder 7 days before an invoice is due and another the day after it becomes overdue. If an invoice is not paid within 5 days after its due date, the related service is suspended. Suspended services are restored automatically once the invoice is paid. If the invoice is still unpaid 7 days after the service was suspended (12 days after its due date), the service is cancelled automatically, and its data is permanently deleted as described in section 7.
  • Price changes. We may change prices with at least 30 days' notice. New prices apply from your next renewal.
  • Promotions. Discounts and coupons apply only as described when given. Unless stated otherwise, they cannot be exchanged for cash.

4. Refunds and cancellation

  • You can request cancellation of any service at any time from the client area or by opening a ticket. Cancellation requests are processed automatically once a day. An Immediate request takes effect when it is processed. An End of billing period request takes effect when the paid period ends. You can withdraw a request until it is processed.
  • New hosting accounts may be cancelled within 14 days of the first payment for a full refund of the hosting fee. After that, payments are non-refundable, and unused time is not refunded.
  • Domain registrations and renewals, setup fees, design work already completed, and third-party licences are non-refundable, because the costs are paid to others or the work is already done.
  • Website design projects follow the payment schedule and deliverables in your quote.

5. Domains

  • Domains are registered in your name, as the registrant, through our registrar partners. You are bound by the registry's and registrar's rules, including CIRA's policies for .ca domains (Canadian Presence Requirements) and ICANN's policies for generic domains.
  • You must give accurate registrant information. Inaccurate details can lead to suspension by the registry.
  • Domains renew only when the renewal invoice is paid. A domain that expires may enter a grace or redemption period with extra fees, or be lost. Renewing on time is your responsibility.
  • On request, we will give you the authorization (transfer) code so you can move your domain elsewhere, provided your account is in good standing.

6. Acceptable use

You may not use the Services to:

  • break any law, or infringe anyone's copyright, trademark or privacy;
  • send spam or unsolicited bulk email, or host phishing pages, malware or illegal content;
  • attack, scan or disrupt other systems, or try to get around our security;
  • use resources in a way that harms the server or other clients (for example cryptocurrency mining, open proxies, or abusive scripts);
  • host content that exploits minors, promotes violence or hate, or is otherwise unlawful.

We may suspend a service without notice to stop ongoing abuse or harm. Where we can, we will contact you first and give you the chance to fix the problem.

7. Your content and backups

  • You keep all rights to your websites, files, emails and data. You give us only the permission we need to host and operate them.
  • We take regular backups as part of our hosting platform, but backups are a convenience, not a guarantee. Keep your own copy of anything important.
  • When a cancellation takes effect, the hosting account and all of its data (website files, databases and email) are permanently deleted. That is immediately for an "Immediate" cancellation, or at the end of the paid period otherwise. Download a copy of anything you want to keep before then.

8. Availability and support

  • We aim for high uptime, but we do not guarantee uninterrupted service. Maintenance, upgrades, outages from third-party providers, or events beyond our control may cause interruptions. Planned maintenance is announced on our status page or by email when practical.
  • Support is available by ticket at support@hostpei.ca and by phone during business hours, Atlantic Time.

9. Website design and management work

  • What we will deliver, the timelines and the price are set out in your quote or proposal. Extra work outside that scope is quoted separately.
  • Once paid in full, you own the final design and content we create for you. Third-party themes, plugins, fonts and images stay under their own licences.
  • Management or care plans cover the tasks listed in the plan, such as updates, monitoring and a set number of support hours. Unused hours do not carry over unless stated otherwise.

10. Limitation of liability

To the fullest extent permitted by law, HostPEI is not liable for indirect, incidental or consequential losses, including lost profits, lost data or business interruption, arising from the Services. Our total liability for any claim is limited to the amount you paid us for the affected Service in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

11. Indemnity

You agree to cover HostPEI for any claims, damages and costs, including reasonable legal fees, that result from your content, your use of the Services, or your breach of these Terms.

12. Changes to these Terms

We may update these Terms from time to time. We will post the new version here and, for important changes, notify you by email at least 30 days before they take effect. If you keep using the Services after that, you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the Province of Prince Edward Island and the federal laws of Canada that apply there. Any dispute will be heard in the courts of Prince Edward Island.

14. Contact

HostPEI, 6 Royalty Rd., Charlottetown, PE C1E 1T8 | (902) 213-8844 | support@hostpei.ca